New to Hosted Predictive Dialers or Call Centers?

A virtual call center is a telemarketing solution that does not require telephone lines or other such equipment. With virtual call centers, the organization's representatives are geographically dispersed, rather than being situated at work stations in a building operated by the organization. Virtual call center employees may be situated in groups in a number of smaller centers, but some work from their homes. This is an attractive arrangement for many employees: the hours are often flexible, and there's no dress code or commute. For the organization, the virtual call center model saves housing and equipment costs and can lead to lower employee turnover rates, which tend to be high for physical call centers.

VoIP, short for "Voice Over Internet Protocol" is a technology that allows telephone calls to be made over computer networks like the Internet. VoIP converts analog voice signals into digital data packets and supports real-time, two-way transmission of conversations using Internet Protocol, or IP. Most VoIP calls require a broadband speed connection to ensure two-way communication is not choppy or hard to understand. VoIP offers a substantial cost savings over traditional long distance telephone calls. This saves money for companies who operate things like mortgage dialers and do telemarketing because they often call out of their area code.

A call center staff member handling outgoing or incoming calls. There are many titles a call center agent may go by and these are just a few.

The Power Dialer is an automated piece of software that takes a pre-determined list or array of telephone numbers and dials them, one by one. This removes the dull and hard manual dialing that sales representatives do day in and day out. The main disadvangate to a power dialer is that if the agent is on the line, it may skip or drop numbers instead of calling them.

The Automatic Dialer or Semi-Automatic Dialer is an improvement on the Power Dialer in that it adds functionality to detect dropped calls, answering machines, voicemail and other negative dispositions. This results in less downtime for telemarketing agents.

The Predictive Dialer is the most advanced type of telemarketing dialer available. It has all the functionality of other dialers including voice-detection and call monitoring/recording, but can handle multiple calls at once. Not to be confused with an automatic dialer, a predictive dialer is programmed to predict when a human caller is available to pick up a call. Predictive dialers can also measure the number of available agents, available lines, average handle time and other factors to adjust outbound calls accordingly. This measurement delivers a high level of mathematically efficientcy to use in call centers. The Magnalogix Predictive Dialer contains CRM software to help agents and managers keep track of customers, schedule callbacks and track campaign statistics, all while performing the predictive dialer function.

A Mortgage Dialer is simply an automatic or predictive dialer that is geared torward the mortgage and real-estate industry. Mortgage Dialers may have input fields that are able to calculate interest rates, determine client eligibility by geographic area and other features not standard on other dialers.

Interactive Voice Response, or (IVR) is a technology that allows a computer to detect voice and DTMF keypad inputs. In telecommunications, IVR allows customers to access a company’s database via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the instructions. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. IVR is able to get information from customers without having an agent dedicated to speaking with them at that time. IVR systems generally scale well to handle large call volumes.

Direct Response is the process of measuring results of direct media. Types of calls that fall under the direct response include reservation bookings, lead capture, surveys, coupon redemption, catalog order entry, dealer locate, fundraising and donation lines, information and referral, mail order fulfillment, market research, merchant processing, and more.

Customer relationship management, or CRM, is a widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. CRM involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Once simply a label for a category of software tools, today, it generally denotes a company-wide business strategy embracing all client-facing departments and even beyond. When an implementation is effective, people, processes, and technology work in sync to increase profitability, and reduce operational costs.

Hosted predictive dialers, also known as Virtual Predictive Dialers, Web-Enabled Predictive Dialers or VoIP Predictive Dialers, use the Software as a Service (SaaS) model to provide organizations and individuals with a predictive dialer capability. The only requirement for a firm to use the Magnalogix hosted predictive dialer system is a computer with a wired Internet connection and a USB headset for each agent. The dialer itself is resident on your computer but the call routing, voice processing and other processor intensive operations are carried out remotely on a special high-power server. Benefits of the hosted predictive dialer model are: No expensive hardware investments, software updates and upgrades are usually included and that links in the system can be remote, allowing agents and supervisors the ability to log in from nearly anywhere.

A data center or datacenter, also called a server farm, is a facility used to house computer systems and associated components, such as telecommunications and storage systems. It generally includes redundant or backup power supplies, redundant data communications connections, environmental controls (e.g., air conditioning, fire suppression) and security devices. To prevent single points of failure, all elements of the electrical systems, including backup system, are typically fully duplicated, and critical servers are connected to both the "A-side" and "B-side" power feeds. This arrangement is often made to achieve N+1 Redundancy in the systems. Static switches are sometimes used to ensure instantaneous switchover from one supply to the other in the event of a power failure. Magnalogix uses a host with multiple Type II SAS70 Datacenters.

We accept all forms of payment. Simply click here to get started. Once you have ordered you will receive a detailed instructional email on how to complete the dialer set-up process. You may also refer to our FAQ for more information on this subject.

If you do not already have a SAN number you will need to register for one. You can sign-up for a free SAN number at the DoNotCall.gov SAN Registry. When you visit you are allowed 5 area codes to call for free. If you would like to dial more than 5 area codes you may purchase more through the Do Not Call website. Please note that this charge does not come from us. It is a charge from the FTC to do business over the telephone. If you are only contacting businesses you do not have to register for SAN.

Calling lists are necessary because your dialer needs numbers to dial. Our dialer can handle any type of calling list you have, as long as it has a phone number as data to dial. There is no minimum or maximum size calling list however we do recommend you load at least 1,000 records to start. You will have the ability to load your own calling list into the dialer or our dialer technicians can do it free of charge. If you do not have a calling list to dial, we can provide you with references to a list broker that will meet your needs, 866-460-6611.

There are two programs required for the Magnalogix Hosted Predictive Dialer. The first is Mozilla Firefox, which is simply an alternative web browser like Internet Explorer, for which our software was written. The second is the X-Lite Softphone, which is required for your computer to connect to our servers. You will also need to plug in and download any necessary drivers for the USB headset you purchased. Please visit the headset manufacturer's website for more information. Click here to visit our downloads page.

After Step 4 is completed you are ready to login and start dialing. Once we have set-up your dialer on our state-of-the-art, redundant, VoIP servers you will receive a email with your login and password as well as the campaign name to your calling list. During your first login one of our Dialer Technicians will contact you and walk you through the system and it's important features.

Now it's your turn to increase your business by up to 500%. Magnalogix recommends dialing at least 2-3 hours per day, 4-5 days a week to increase your sales.